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Australian Casinos Ignore Self-Exclusion, Lure Problem Gamblers
BRISBANE, AUSTRALIA --
Australian news agency news.com has uncovered documents showing that Queensland casinos have continued to send promotions and invitations to individuals who admitted problem gambling troubles and asked to be self-excluded. As many as thirteen patrons officially recognized as problem gamblers were left on the rolls of the frequent players' rewards club, and were sent enticements by the casinos featuring free or cheap deals on rooms and meals.
One customer in particular is shown to have returned to the Treasury Casino in Brisbane and Conrad Jupiters Casino 449 times after having placed herself on the self-exclusion list. The patron continued to receive players' discounts and rewards throughout the visits.
Casino operator Tabcorp fought news.com in court for seven months to keep the documents sealed from the public, but courts decided they must be made available under freedom of information laws.
Among the disclosed information were warning letters from government officials.
"These incidents highlight a serious inadequacy with (casino) systems, internal controls and procedures with respect to detection and prevention of excluded persons at its three casinos," stated acting executive director Barry Grimes of the Office of Gaming in a reference to Tabcorp.
Tabcorp has a court date next moth in Brisbane to face further unspecified licensing violations, since the recurring problems with compulsive gambling sufferers. Tabcorp officials say the mistakes were accidental, and they do not condone allowing troubled gamblers to play.
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